Check before you accept
Open the parcel and check the product in front of the delivery agent. Size, colour, condition. If something is wrong, hand it straight back. Returns at the door cost you nothing.
After the agent leaves
We will still arrange a return or exchange, but the courier charge for sending the product back is on you. This is why the two minutes at the door matter.
What we need
The product unworn, unwashed, with tags and packaging intact.
Questions before you order
Message us on WhatsApp. We would rather answer a sizing question now than process a return later.